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- Rruga/Zona Rr. Emin Duraku
- Profili Call Center
CCL stands for Customer Communication Layer and that’s exactly what we do – we do the ground level work you need to be able to realize your managerial decisions.
CCL provides extremely varied telemarketing services with a distinct focus on tele-sales. We cover the B2B, B2C, and business-to-government (B2G) markets and
are very experienced in tailoring custom-made solutions to meet specific requirements.
We are here to help you fill your sales quotas. We are here to find you new clients. We are here for anything you might need.
What Makes Us Different?
Our difference lies in the difference we make. CCL gives you a real competitive edge by focusing on creating optimal value for your company. Your brand becomes stronger, your customers happier, and your profit margin better.
Have knowledge and resources – The production function says things get done when there are labor and tools. Our professional workforce uses intellectual capital and state-of-the-art communications technology to achieve the results you need.
The profit margin is king – We are no different than you when it comes to returns on investment and, more importantly, we fully realize it and act accordingly. Nothing means anything if we cannot contribute more to your profit margin than we take out with our fees.
Honesty begets reliability – We do everything we can to be as transparent and open as possible to earn your trust. We respect client confidentiality, never take liberties with your brand, and always act in your best interest.
Compass of Corporate Values
Our company values form the basis our relationships with our customers. In today’s interconnected world, it is absolutely necessary we work for the success of others. Leadership by values demands genuine dedication to the success of every client – if we are to solve our client’s problems, we have to take personal and commercial responsibility for all our actions.
Trustworthiness and personal accountability in all relationships with customers, co-workers, and partners are essential to CCL. It is simply amazing what we’ve been able to accomplish with a clear set of values and a unified purpose. Our compass of corporate values mirrors our mentality, affirms our corporate existence, and is the motivational force behind our actions.