Customer Care Urgently Needed Flexible 36 views

DUTIES:

• Collect and synthesize customer feedback to help shape product priorities
• Represent Bevel’s voice with empathy, clarity, and enthusiasm across all user touchpoints
• Accurately documents customer information and interactions in the system.
• Triages complex issues, escalating to supervisors or other departments as needed.
• Stays adaptable to call scenarios outside standard scripts, leveraging critical thinking skills.
• Performs other duties and responsibilities as assigned.

Qualifications-Education-Required

High School Diploma

Qualifications – Experience/Skills/Competencies

1. Confident communicator with excellent verbal and written communication skills.
2. Ability to handle objections and think critically in real-time.
3. Strong multitasking, prioritization, and time management skills in a fast-paced setting.
4. Thick-skinned and able to maintain a professional demeanor, even during difficult conversations.
5. Knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook preferred but not required).