USA Company,Tirane, ofroj vend pune 5 Tech Support Agents 1597 views51 applications

USA Company,Tirane, ofroj vend pune 5 Tech Support Agents
Working hours: Monday through Friday one from 2PM – 11PM and second one should work from 8PM – 5AM.

Tech Support

Do you have something inside that makes you exceptional, never lets you settle and always pushes you towards excellence? Can you accurately answer these few questions? If so, YOU may just be the person we are looking for!

A BIOSHD-8 error indicates a problem with which component?
Which component of a printer causes image defects most often?
Accordion-style paper jams would indicate a problem with which component?

Job Requirements:

Troubleshoot by performing an inquiry, triage and diagnose that leads to the repair of ourcustomer’s computer, printer and/or server over the phone
Make the correct part determination for the repair
Provide remote Help Desk Support to our customer’s and field technicians

Required Skills:

Experience with general PC hardware and/or networking
Working knowledge of commercial or residential printers/scanners
Strong problem solving skills with an ability to handle difficult customer calls
Ability to multi-task and work in a fast-paced environment
Comfortable with being on the phone all day
Ability to touch type at 35-40 wpm
Professional interpersonal and communication skills providing excellent customer service

Education:

High School Graduate or GED

CompTIA certifications (A+ Hardware, Network+ and PDI) preferred but not required
CAT5 cabling experience a plus

Barrister Global Services Network, Inc. is a fast paced, positive work environment that provides a culture of mutual respect and teamwork.