Team Leader Inbound Services 89 views1 application

Main Activities

MANAGEMENT:

Management of the team’s daily activities, even automatically

Monitoring and management of team results both at individual and aggregate level in order to achieve the objectives set by the client

Internal reporting management in collaboration with the Business Intelligence team

PEOPLE:

Continuous improvement of business performance through the development of the individual skills of agents

Identification of individual areas for improvement and implementation of corrective strategies

CLIENT:

Management of the day-to-day relationship with the client company’s referrals

Collaboration with client company representatives to improve existing processes and identify innovative approaches to solving emerging problems

Participation in meetings and calls with client companies

 

Requirements

Hard Skills:

Fluency in English

High level of proficiency with Office 365, especially Excel

Soft Skills:

Previous experience of managing a team

Strong aptitude for problem solving

Effective time management skills

Team working skills

Leadership

The following will constitute a preferential requirement: Skills in coaching and mentoring

More Information

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Company Information
  • Total Jobs 5 Jobs
  • Location Tiranë
  • Rruga/Zona Dervish Hima Street, Arena Center, Entrance BC, Floor +3, Office BC/3, Tirana, Albania
  • Tel/Mob recruitment.al@webhelp.com
  • Profili Call Center