Quipu is an IT consultancy and software development company which provides comprehensive end-to-end solutions for banks
and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the
parent company of a group of banks that specialise in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world – in El Salvador,
Colombia, Ghana, Macedonia, Kosovo, Ukraine, Russia and Romania – enabling us to promptly address the needs of a global
customer base.
For our team in Tirana, Albania, we are looking for an experienced, motivated and enthusiastic:
Service Desk Support Technician (m/f)
Job-ID: 19007
to join our international team at the earliest possible date.
Main tasks and responsibilities:
• Processing and fulfilment of service requests
• Ensuring the availability and performance of IT systems
• Planning, installation, configuration and testing of new IT systems
• Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues
and clients, introducing them to relevant systems and services
• Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
• First and second level customer support and cooperation with external service providers
• Ticket management and escalation to / collaboration with third level support
Requirements & attributes:
• Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
• Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise
work under pressure
• Excellent English language skills, both spoken and written
• Experience working within Active Directory, MS Exchange and within a Cisco network environment
• Knowledge of ITIL processes and working with a ticket management solution is preferable
• Experience working with and supporting an Office 365 environment
• A degree in an IT-related field is preferable
• Class B driving license is an advantage
Our offer:
• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for professional development and growth
• Excellent team-oriented and international working environment
If you think you fit the profile, we look forward to receiving your application in English, including your CV, a motivation letter and
salary expectations via the following e-mail address:
recruitment@quipu.de
The deadline for the submission of applications is 8 March, 2019. Please include the Job-ID in your application.
More Information
- Language anglisht
