Reservation Agent 92 views1 application

Art and Tourism Development Group is one of the largest Hotel & Tourism Industry Company with a large extend on the Albanian Coast. With stylish rooms and convenient apartments in a very prestigious locations, you will find the ideal place for a productive business and enjoyable leisure time. You will definitely enjoy a new service that has mastered the balance between modernism of the business world and traditions of the Albanian hospitality.

Art and Tourism Development Group is looking for a:

Reservation Agent

We are seeking for an experienced Reservation Agent to join our team. As a Reservation Agent, you will be responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner. Quoting available rates to maximize room revenue according to hotel standards.


  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner;
  • Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions;
  • Knowledge of the hotel property management systems;
  • Knowledge of the type of rooms available as well as their location and layout;
  • Enter reservations into the computer according to standard operating procedures;
  • Communicate and work closely with the Sales Department concerning group bookings;
  • Maintain accurate files and reports;
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts;
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements;
  • File reservations and group contracts;
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed;
  • Send confirmations;
  • Communicates reservation information to the front desk;
  • Processes cancellations and modifications and promptly relays this information to the front desk;
  • Understands the hotel’s policy on guaranteed reservations and no-shows;
  • To be aware of all front office procedures and assist with reception duties when required;
  • Getting information about areas of interest in order to target more clients in particular seasons;
  • Perform other assignments as requested;

Requirements (Key Skills)

  • Previous hotel-related experience requested;
  • Experience in Hotel software and their functionalities;
  • University Degree in Hospitality Tourism;
  • Customer Service/Communication Skills;
  • Problem-Solving Skills;
  • Candidate must have attention to details;
  • Be able to multi-task;
  • Must have experience handling customer service issues and be a team player.
  • Flexibility to respond to a range of different work situations;
  • Strong computer skills with knowledge of Microsoft Office programs;
  • Fluency in English language, other languages are considered a plus;

All interested applicants are kindly asked to send their application composed of:

Letter of motivation, references or contacts for recent job references, CV in English language ideally by email to:

All applications will be treated with full confidentiality under Law no. 9887, dated 10.03.2008 as amended, decided by the Albanian Parliament for “Personal Data Protection”

Address: Residential Block “Kodra e Diellit” 2. Tirana, Albania.

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  • Profili Turizem