Remote E-Commerce Customer Support Representative 109 views

Job Expired

We are looking for an experienced E-commerce Customer Support Representative whose English language skills are at a native level and is experienced in Phone/Email and Chat Support.

 

 

What We Need

  • We are seeking an Ecommerce Customer Support Representative with Advanced/Excellent English to work remotely
  • Key responsibilities will include:
    • Must have knowledge of Amazon or E-commerce, with an emphasis on customer service
    • With a background in handling Inbound/Outbound calls/emails/live chats
    • Excellent Communication Skills and Common Sense

What We’re Looking For

  • Time commitment
    • 40+ hours per week
    • Monday – Friday from 4:00 PM – 12:00 PM or 5 PM -1 AM
    • 100% focused on our business while working; no side jobs
  • Skills and Technical Knowledge
    • Advanced English Speaking and Writing skills
    • Ability to analyze reports and data from our various software programs
    • Very savvy with current computer technology
    • Can work independently while still meeting tight timelines
    • Strong problem solver who takes personal initiative to find creative solutions and identify new opportunities
    • “Big Picture” thinking – ability to see several moves ahead of the current position and anticipate issues before they become full-blown problems

 

  • Personality and Approach to Work
    • Incredibly organized and detailed
    • Outstanding communicator
    • VERY proactive thinker
    • Receptive to constructive criticism
    • Problem solver

Technology and Communication

  • Communication – Slack and Email
  • Document Management – Google Docs & Microsoft Office
  • File Management – Google Docs and Dropbox
  • LiveChat
  • Salesforce

More Information

  • This job has expired!
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Company Information
  • Total Jobs 9 Jobs
  • Location Maqedoni
  • Profili Informatike/IT/Software, Telekomunikation