Night Shift Customer Support Agent 401 views3 applications

Paythex a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia, we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.

Role overview:

  • As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.

Responsibilities:

  • Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
  • Handle customer complaints and concerns promptly and fairly.
  • Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
  • Identify patterns in customer feedback to improve processes, tools, or products.
  • Identify and support vulnerable customers when necessary.
  • Collaborate with the financial team to identify and investigate trends.
  • Prioritize and escalate customer feedback and feature requests to the product team.
  • Support other members of the operations team and assist new joiners as needed.

Qualification Requirements:

  • Previous experience in customer service is required.
  • Experience in banking, financial, or online financial industries is advantageous.
  • Strong knowledge of payment service providers and payment solutions.
  • Exceptional verbal and written communication skills.
  • Proficiency in Microsoft Excel.
  • Ability to build strong client relationships.
  • Excellent persuasion skills.
  • Strong teamwork and collaboration abilities.
  • Outstanding problem-solving skills.
  • Flexibility to work shifts, including weekends.
  • Fluent English proficiency is essential.

Technical Information:

  • Night shifts from Monday to Friday.
  • Friendly office in Tirana
  • No phonecalls
  • Shift timings: Night 22:30 – 7:30

Please note that only resumes submitted in English will be considered.

We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address career@paythex.com and please insert as the mail subject: Customer Support Agent – Night Shift

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