Junior IT Help Desk Specialist 122 views

About us

Engineering Albania is a member of Engineering Group, one of the main players in the field of the digital transformation of public and private companies and organizations around the world. With around 12,000 professionals in 40+ locations (in Italy, Belgium, Germany, Norway, Serbia, Spain, Sweden, Switzerland, Argentina, Brazil, and the USA), the Engineering Group designs, develops, and manages innovative solutions for the business areas where digitalization is having the biggest impact, including Digital Finance, Smart Government & E-Health, Augmented City, Digital Industry, Smart Energy & Utilities, Digital Media & Communication.


▪ Responds to technical problems (HW and SW) and provides assistance and technical support to users by handling issue reports

▪ Monitors the functionality and efficiency of Company’s systems, tools and networks, ensuring that security measures are always up and running

▪ Answers to standard technical questions of employees and provides technical support.

▪ Studies problems of integration and migration from legacy systems to other/new systems.

▪ Maintains all IT/technical equipment of the Company at an adequate level, while informing the management about breakdowns and lack of IT work tools.

▪ Handles IT equipment allocation to the workforce, as per requirements received, controls warranty expiration dates

▪ Ensures the functionality of the assigned equipment by installing necessary operating systems and programs.

▪ Communicates with IT maintenance services of the company equipment.

▪ Responsible for maintaining the company inventory and storage, providing regular reports to management and actively participating in timely planning of IT purchases

▪ Reacts proactively in preventing malfunctions and finds solutions for recurring problems.

▪ Configures ERP solutions at a basic level, ensuring their functionality together with other solutions in the Company


Key Relationships

▪ Daily interaction with local Eng Albania team and team leads in Engineering organisation ▪ Ongoing interaction with IT counterpart organisation in Eng Italy



▪ Higher education (preferably in Information Technology)

▪ Minimum 2 years of relevant professional experience

▪ Accustomed in maintaining network IT systems in local environment

▪ Experience in working within multinational environment is a clear advantage;


Technical Competencies & Skills

▪ Relevant technical knowledge for the role

▪ Accustomed to working with internal clients

▪ Resilience in working under pressure

▪ Excellent organisational skills and time management; efficiency in working remotely;

▪ Highly professional and ethical in manipulating confidential data;

▪ Proficiency in all MS Office tools;

▪ Native Albanian speaker, fluency in English, knowledge of Italian is an advantage;


What We Offer:

▪ Competitive salary and benefits package.

▪ A dynamic and supportive work environment.

▪ Opportunities for professional growth and development.

▪ Innovative and collaborative team culture.


If Interested in our role, please apply via our email hr.albania@eng.it

We are looking forward to meeting you. Good luck!

More Information

Only candidates can apply for this job.
Share this job
Company Information
  • Total Jobs 8 Jobs
  • Location Albania, Tiranë
  • Profili Informatike/IT/Software