HR Manager 115 views

1 About Webhelp

Through evolution and acquisition, today Webhelp is a 50,000 people-strong global

leader in business process outsourcing (BPO). We are specialized in customer

experience outsourcing but our capabilities extend across voice, social and digital

channels. Our outsourced services have also expanded to include payment

management, sales and marketing services. We’re currently looking for a HR

MANAGER for our Tirana Site to join our successful team.


2 Job Description

2 – 1 The ideal candidate will be able to:

  • Develop identifying strategies and researching issues related to Human Resources
  • Establish goals in line with organizational goals
  • Implement human resources strategies
  • Develop and monitor processes and procedures towards human resources
  • Manage the business reorganization process
  • Manage trade union relations
  • Manage relationships with consulting firms
  • Defines management policies he introduction of performance appraisal systems, the introduction of compensation and benefit systems
  • and processes and talent development
  • Supervise all operational aspects with coordination of the reference HR team
  • Collaborate with other global group locations to align on initiatives

2 – 2 Key competencies and qualifications:

  • Big previous experience in the role (at least 10 years)
  • Leadership
  • Problem solving
  • Team working
  • Excellent communication skills
  • Organization skills
  • Fluency in Albanian, English and Italian
  • Degree in Humanities and / or Economics – Masters in Human Resources Management and / or legal subjects
  • Office suite


3 Perks

Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Please also note that WebHelp is an equal opportunities employer and welcome applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity

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Company Information
  • Total Jobs 4 Jobs
  • Location Tiranë
  • Rruga/Zona Dervish Hima Street, Arena Center, Entrance BC, Floor +3, Office BC/3, Tirana, Albania
  • Tel/Mob
  • Profili Call Center