Greeters 88 views1 application

Principal Duties and Responsibilities 

 

• Greet visitors warmly and professionally upon arrival, helping in a clear and concise manner. 
• Answer basic questions about services and procedures, providing accurate and up-to-date information. 
• Manage queues and maintain order. 
• Provide constructive feedback process and regular performance evaluation. Responsible for providing directions, building facilities information.   
• Ensure audit reports of these visits are maintained in Atlas via Management Reporting. 

 

Client Coordination: 

 

• Coordination, visitation and communication with the client on  an as needed basis with prior approval of the Task Order Manager. 
• Ensure that personnels are adequately equipped/trained to utilize clients services in the country or area assigned. 

• Answer questions effectively and accurately from the client within agreed upon timeframe. 
• Escalate cases as needed to the Task Order Manager. 

 Reporting and Security: 

• Maintain orderliness and enforcing security protocols and procedures.  
• Report any suspicious behaviors to the security. 
• Provide regular report and feedback on applicants. 
• Maintain accurate record of all activities. 
• Ensure smooth workflow and queue management. 
• Effective communication. 

 Supervision Received 

o Supervision will be provided by Greeters Supervisor. However, this position requires significant ability to operate and excel independently. 

 

Qualifications and Skills 

Education:

• Bachelor or Master’s Degree in any relevant field. 

 

Professional Experience 

• Three to five years of relevant professional experience required. 
• Experience in client relations and customer service management. 
• Call center experience valued. 
• Hotel Management experience. 
• Experience in drafting concise written reports. 
• Strong IT skills to include proficiency in MS Office (Word, Excel, Outlook, and PowerPoint). 

 

Language Skills 

• Fluency in spoken and written English. 
• Fluency in spoken and written in Albanian. 

 

Interpersonal Skills 

• Clear and concise communication skills.  
• Strong commitment to security and confidentiality.  
• Culturally sensitive, respectful of diverse customs and beliefs, and avoid making offensive or discriminatory remarks.  
• Ability to work independently without supervision.  
• Ability to maintain composure during emergencies. 
• Ability to be able to create creative solutions to minor issues. 
•  Flexibility in work hours and full availability during work week. 
• High level of punctuality, work ethic and discretion. 
• Ability to build and maintain effective relationships with the client, team members, and various service vendors.