Greeters Supervisior 259 views4 applications

Principal Duties and Responsibilities 

Team Leadership: 

• Provide leadership and guidance to greeters. 
• Delegate task and ensure workload distribution among greeters.  
• Provide constructive feedback process and regular performance evaluation. Responsible for providing directions, building facilities information, and  
• Ensure audit reports of these visits are maintained in Atlas via Management Reporting. 

Training and Development:

• Train new members on protocols and customer service techniques. 

• Ensure coordination on an as-needed basis, for example with rescheduling due to closures, and only with prior approval from the Task Order Manager. 
• Handing out information pamphlets, brochures, and other relevant materials. 
• Providing adequate trainings for all members at intervals. 

 

Service Delivery: 

• Monitoring of services offered by Greeters and addressing issues appropriately. 
• Escalating complex issues to Task Order Manager as needed. 
• Enforcing of policies and procedure among Greeters. 
• Monitoring Greeters and always ensuring they are polite and well-dressed.  

 

Reporting and Security: 

• Maintain orderliness and enforcing security protocols and procedures.  
• Liaise with other department to coordinate logistics and support operations. 
• Provide regular report and feedback on applicants and Greeters.   
• Maintain accurate record of all activities. 
• Ensure smooth workflow and queue management. 

• Effective communication. 

 

 

Supervision Received 

 

•  Supervision will be provided by Task Order Manger. However, this position requires significant ability to operate and excel independently. 

 

Qualifications and Skills 

Education:

• Bachelor or Master’s Degree in any relevant field. 

 

• Professional Experience 

• Three to five years of relevant professional experience required. 
• Experience in client relations and customer service management. 
• Call center experience valued. 
• Hotel Management experience. 
• Experience in drafting concise written reports. 

• Strong IT skills to include proficiency in MS Office (Word, Excel, Outlook, and PowerPoint). 

 

Language Skills:

• Fluency in spoken and written English. 
• Fluency in spoken and written in Albanian. 

 

• Interpersonal Skills