CUSTOMER SUPPORT SPECIALIST 154 views5 applications

DIMENSION  is a consulting company, training and implementation in the field of strategic human resource management with several years of experience of its staff in the Human Resources Management System. We develop and consolidate human resource standards in the Job Market.


For a software company in Albania, DIMENSION is looking to recruit candidates for the vacant position:




– Provide telephone, in-person and online support to end-users.

– Installing, supporting and configuring computer hardware, software, systems etc.

– Manage request resolution/response for Tickets in Helpdesk within the required time.

– Testing and evaluating new technology.

– Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

– Working continuously on a task until completion.

– Deploying and configuring company’s software.

– Troubleshooting and casual fixes.

– Assist and support in all projects and daily work/problems.

– Mobile devices configuration.

– User support and training.

– Prioritizing and managing many open cases at one time.



BSc/BA in Information Technology, Computer Science, Engineering or related



– Good knowledge of Desktop Operating Systems

– Good analytical and problem solving skills.

– Familiarity with SQL server.

– Written and spoken communication skills that allow informing and advising others


– Able to cope with stress / deliver within tight deadlines and able to work in group,

– Ability to complete projects, follow through, respect deadlines and come up with creative


– Willing to work with shifts and to travel within Tirana and sometimes within country.



How to apply?

All interested candidates are welcomed to send their application (CV) to the email address:

Please specify in the subject line of the e-mail the vacancy for which you are applying




* All applications will be treated with strict confidentiality according to the law No. 9887 for the “Protection of Personal Data”.

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Company Information
  • Total Jobs 28 Jobs
  • Location Tiranë
  • Rruga/Zona Rr."Abdyl Frasheri", Sheshi Wilson - Tirane
  • Profili Konsulence, Punesim, Sherbime