As a Customer Support Specialist (Afternoon Shift), you’ll play a key role in shaping the customer experience by delivering fast, effective, and customer-focused support. From answering questions to resolving challenges in real time, you’ll turn issues into positive experiences and ensure every interaction feels smooth, professional, and human. You’ll play a key role in building trust, keeping customers happy, and making sure no request goes unanswered, all while working in a fast-paced, customer-focused environment where your impact is seen and felt every day.
Responsibilities:
- Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
- Handle customer complaints and concerns promptly and fairly.
- Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
- Identify patterns in customer feedback to improve processes, tools, or products.
- Identify and support vulnerable customers when necessary.
- Collaborate with the financial team to identify and investigate trends.
- Prioritize and escalate customer feedback and feature requests to the product team.
- Support other members of the operations team and assist new joiners as needed.
Qualification Requirements:
- Previous experience in customer service is required.
- Experience in banking, financial, or online financial industries is advantageous.
- Strong knowledge of payment service providers and payment solutions.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Excel.
- Ability to build strong client relationships.
- Excellent persuasion skills.
- Strong teamwork and collaboration abilities.
- Outstanding problem-solving skills.
- Flexibility to work shifts, including weekends.
- Fluent English proficiency is essential.
Technical Information:
- Afternoon Shift : 13:30 – 22:30
Please note that only resumes submitted in English will be considered.
We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address: hr@prime-albania.com and please insert as the mail subject: Customer Support Agent Afternoon Shift.
More Information
- Language anglisht
