Supervisor, Global Customer Support (in German) 312 views1 application

Supervisor, Global Customer Support

The Supervisor, Global Customer Support is responsible for managing and developing individual staff members.  This position assists in the planning, developing and implementation of new and revised Global Sales programs, policies and procedures in order to be responsive to the company’s goals and competitive practices. This position is also responsible for assuring through audits, reports and connections with the team and the business that the company’s Global Sales programs are consistently administered in compliance with company policies and government regulations.

Duties:

Must be able to…

• Supervise and provide work direction to the daily activities of employees
• Make decisions guided by policies, procedures, business plans and past business experience
• Receive oversight from next level Manager
• Perform or understand the work supervised and supervise entire team as needed
• Sets priorities for and coaches employees to meet daily deadlines and departmental KPIs. Creates and maintains appropriate employee documentation, escalating performance/disciplinary action (i.e. policy violations) as needed
• Build partnerships with other areas in the organization to ensure understanding of business strategies and impact to Global Sales and vice versa
• Perform root cause analysis on trending issues or events; collect, research & understand data & provide recommendations for mitigation of issues|events
• Engage regularly & appropriately with key customers & suppliers as well as employees to maintain strong relationships and an understanding of internal & external factors impacting the business
• Manage team & personal workload; defining, communicating & executing (as needed) deliverables & their timelines to achieve business objectives & departmental KPIs
• Lead, plan and organize team staff meetings. Providing business and team updates. Ensure that action items are completed in a timely manner
• Identify opportunities for employee development (e.g. hard or soft skill) to ensure industry and corporate standards are met; partner with Operations Shared Services – Training to develop and organize development activities
• Work closely with Human Resources (HR) in regards to employee relations related issues
• Monitor and evaluate performance dashboards and reports; determine root cause of issues & propose recommendations for resolution. May lead improvement efforts
• Assist in executing programs designed to maximize global sales and customer experience.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Qualifications:

Minimum/Essential Qualifications:

• High School Diploma or Equivalent
• Digi-Key Sales experience
• Ability to work independently and manage multiple projects
• Knowledge of excel programs and spreadsheets
• Ability to analyze, understand and action off of statistical data for the department and company
• Ability to create and present power point presentations as needed
• Ability to provide constructive criticism in a positive manner; demonstrating conflict management skills as needed
• Ability to hold self and others accountable to delivering business results
• Must demonstrate the following behavioral competencies: communication, developing others, integrity, interpersonal effectiveness, leading courageously, learning orientation, managing execution, organizational awareness, problem solving and analysis and resilience
• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body

Preferred Qualifications:

• Previous supervisor experience

TO APPLY, SEND YOUR CV TO recruitment.al@webhelp.com