Customer Service Specialists in Russian language (inbound+chat/mail) 119 views

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If you are tired of the usual casual jobs come visit us to learn about the contact center world at our new office in Tirana: we are looking for Customer Experience Specialists in Russian language to manage the customer service (customer care) of an important Italian client in the e-commerce sector. If you like to give great service and good customer experience and you like to work to achieve set goals this project is for you.

 

What we offer:

International context and dynamic work environment
Free weekend
Attention to people’s needs (work-life balance)
Opportunities for growth within the company
Ongoing training and recognition of work commitment

Doing this role you will be the voice of our e-commerce customer to support their customers. You will answer incoming calls, listen to the caller,and use the knowledge and skills gained during training and your passion for
excellent customer service to answer questions about products and services, or to find solutions to technical problems.

What we are looking for:

High school diploma or equivalent
Russian language level C1
Good knowledge of PC use (intermediate level)
Excellent interpersonal, communication and presentation skills
Propensity for teamwork, problem solving and focus on results
Good disposition to innovative change and learning
Highest reliability punctuality, accuracy and organization
Willingness to work in shifts

What life is like at Transcom
We are a global network of 30,000 customer service specialists, in 25 countries, passionate about delivering exceptional customer experiences. At Transcom, we are relentlessly committed. For our customers and for each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Gaining recognition for working hard, being a team player, and supporting others. Supporting positive and lasting change in their teams and communities. That is exactly how we are at Transcom. Here we care about and root for others. You are included, just as you are, from day one. And with the right mindset, there is no limit to how much we can do together.

 

Apply now sending your cv at hrdurres@transcom.com and find out for yourself!

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Company Information
  • Total Jobs 8 Jobs
  • Location Tiranë, Durrës, Shkodër
  • Rruga/Zona Rruga Taulantia, tek Euromax Kati 2, Lagjia 1 2001 Durrës Albania
  • Profili Call Center