Customer Care Coordinator 1311 views45 applications

SCOPE:
Under the direction of the CapRelo Director of Move Management, provides service support to
relocating transferes. Position interacts with several service areas within the organization, including
OPS, International, and Claims, to ensure that all relocation activities are performed in accordance
with contractual and industry guidelines.

QUALIFICATIONS:
 Excellent communication in English. (level C1)
 Microsoft Office suite or comparable software packages.
 Excellent customer service skills.
 High attention to detail.
 Logistics coordination or freight forwarding experience a plus.

DUTIES AND RESPONSIBILITIES:
 Oversees all assigned corporate moves from point of shipment acceptance to delivery.
 Monitors and tracks coordination of all corporate moves with move suppliers from point of
shipment acceptance to delivery.
 Receives survey results and verifies all quoted services are in accordance with account
profiles.
 Rates survey results to verify shipping costs are within account profile.
 Collects, tracks, and files all shipment delivery documents from supplier to ensure timely billing
to client.
 Communicates with transfere to coordinate move and to ensure the highest level of customer
service and satisfaction.
 Reports directly to the Move Management Director on all departmental matters.
 Maintains training on all Division, programs, systems, software, and administrative protocols.
 Adheres to all contractual guidelines.
 Other projects, special assignments, and administrative duties as assigned.
 2nd shift hours (14:00 – 22:30)

Candidates with the required qualifications can apply through email: info@gslsupport.com