Collection Agent is responsible managing the collection of outstanding debts from clients and customers with different outgoing calls camping
Key accountabilities and decision ownership:
Key accountabilities and decision ownership:
- Contacting customers and informing them of their overdue bills.
- Handle questions or complaints
- Advising customers on their payment options and suggesting methods of payments.
- Achieve the KPIs working in compliance with Debt Collection processes
Core competencies, knowledge, and experience:
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Bring the customer experience into every action.
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Possesses excellent communication over phone skills and patience.
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Takes accountability for identifying & addressing issues.
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Address problems immediately.
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Seek simple solutions.
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Address problems immediately.
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Comfortable working with targets
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Skilled in negotiation
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Problem-solving skills
Must have technical / professional qualifications:
- University Degree
- Very good Albanian and English knowledge
- Very good typing skills and ability to operate the PC.
- Ability on being confidential.
