Applications Support Agent 164 views2 applications

Job Expired


  • Respond to client inquiries and provide technical support for our software applications via email, phone, or chat.
  • Troubleshoot and diagnose issues to provide effective solutions to clients.
  • Document and track support requests, ensuring all issues are resolved in a timely manner.
  • Collaborate with the development and quality assurance teams to report and resolve software bugs and improve application functionality.
  • Assist clients in setting up and configuring our software to meet their specific needs.
  • Provide training to clients on using our software and its features.
  • Continuously update and expand your knowledge of our software products to better assist clients.
  • Assist in creating and maintaining support documentation and knowledge base articles.


  • Bachelor’s degree in a relevant field or equivalent work experience.
  • Proven experience in application support or a related technical support role.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively both independently and in a team.
  • Proficiency in using support tools and software.
  • Exceptional customer service and client-focused approach.



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Company Information
  • Total Jobs 2 Jobs
  • Location Albania, Tiranë
  • Profili Informatike/IT/Software