Responsibilities:
- Respond to client inquiries and provide technical support for our software applications via email, phone, or chat.
- Troubleshoot and diagnose issues to provide effective solutions to clients.
- Document and track support requests, ensuring all issues are resolved in a timely manner.
- Collaborate with the development and quality assurance teams to report and resolve software bugs and improve application functionality.
- Assist clients in setting up and configuring our software to meet their specific needs.
- Provide training to clients on using our software and its features.
- Continuously update and expand your knowledge of our software products to better assist clients.
- Assist in creating and maintaining support documentation and knowledge base articles.
Requirements:
- Bachelor’s degree in a relevant field or equivalent work experience.
- Proven experience in application support or a related technical support role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and in a team.
- Proficiency in using support tools and software.
- Exceptional customer service and client-focused approach.
More Information
- Language anglisht
