Through evolution and acquisition, today Webhelp is a 60,000 people-strong global leader in business process outsourcing (BPO). We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We’re currently looking for a Customer Service Specialist for our Tirana Site to join our successful team.
The ideal candidate will be able to:
- Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaints
- Ability to stay focused and organized to correctly handle customer’s request in a timely manner
- Occasionally taking outbound calls to resolve cases and check whether customer’s issue is correctly resolved
- Constantly report new issues and proactively liaising with team leaders and peers to optimize the overall experience of the customers
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with every caller
- Must be able to use CRM tools and related software to handle any contact
Key competencies and qualifications:
- Customer focus, empathy and attention to details are core competencies
- Proficiency level of the German language (level B2, C1)
- Fast typer, minimum 40wpm
- Ability to handle stressful situations and contacts
- Ideally you have previous experience in a customer facing role or a contact center
- Able to work fast and effectively
- Willing to cooperate with team leaders and colleagues in order to improve customer satisfaction
- Strong problem solving skills, make the right call and access existing processes to quickly resolve customer’s issues.
- Team player who shares information and best practices with his collegues and superiors.
- Minimum requirements – High School Diploma
- Experience in previous contact centers is preferable but not required.
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Please also note that WebHelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity
If you think you are suitable for this position and like the challenges, then send your CV to the address: firstname.lastname@example.org
- Language gjermanisht
- Experience Level edhe pa eksperience, me eksperience, Junior, Senior