Paythex is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia, we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.
Role overview:
- As a Customer Support Specialist , you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.
Responsibilities:
- Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
- Handle customer complaints and concerns promptly and fairly.
- Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
- Identify patterns in customer feedback to improve processes, tools, or products.
- Identify and support vulnerable customers when necessary.
- Collaborate with the financial team to identify and investigate trends.
- Prioritize and escalate customer feedback and feature requests to the product team.
- Support other members of the operations team and assist new joiners as needed.
Qualification Requirements:
- Previous experience in customer service is required.
- Experience in banking, financial, or online financial industries is advantageous.
- Strong knowledge of payment service providers and payment solutions.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Excel.
- Ability to build strong client relationships.
- Excellent persuasion skills.
- Strong teamwork and collaboration abilities.
- Outstanding problem-solving skills.
- Flexibility to work shifts, including weekends.
- Fluent English proficiency is essential.
Technical Information:
- Monday to Friday
- Shift timings:
- Morning 7:30 – 16:30
Middle 12:30-21:30
Evening 14:00 – 23:00 - Friendly office in Tirana
Please note that only resumes submitted in English will be considered.
We eagerly anticipate receiving your application for the Customer Support Specialist position on our e-mail address career@paythex.com and please insert as the mail subject: Customer Support Specialist
More Information
- Language anglisht
