English Speaker Contact Center Specialist (Digital channel management/Back-Office) 284 views3 applications

If you are tired of the usual occasional jobs, come and visit us to know the world of the multilingual contact center: we are looking for English Speaker Contact Center Specialist for our site in Durres/Tirana (in smart working) for a potential client on global market.

Sector:

Call & Contact Center services in outsourcing

What we offer:

• International context and dynamic work environment
• Starting short term contract followed by a permanent contract
• Flexible schedules on shifts
• For who comes from Tirana we offer smart working
• Attention to people’s needs (work-life balance)
• Growth opportunities within the company
• Continuous training and individual recognition
• Corporate events
• Customer support through multi-channel services (e-mail, chat, web, social media)
• Customer call management for information, clarifications or complaint management
• Continuous training on procedures, products and services provided

Requirements:

• High School Diploma or equivalent
• Good knowledge of PC usage (intermediate level)
• Excellent interpersonal, communicative and expositive skills
• Propensity to work in a group, to solve problems and focus on results
• Good predisposition to innovative changes and learning
• Maximum punctuality, precision and organization reliability
• Availability to work on shifts

Responsibilities:

• Customer support through multi-channel services (telephone, e-mail, chat, web, social media)
• Customer call management for information, clarifications or complaint management
• Continuous training on procedures, products and services provided

Requirements:

• High School Diploma or equivalent
• Good knowledge of PC usage (intermediate level)

Motivational aspects:

• Excellent interpersonal, communicative and expositive skills
• Propensity to work in a group, to solve problems and focus on results
• Good predisposition to innovative changes and learning
• Maximum punctuality, precision and organization reliability
• Availability to work on shifts

To apply send your CV to hrdurres@transcom.com